Question 1

How do I book a room?

Accepted Answer

You can contact us directly through the booking form on our website or email hello@digz-
north.com. You can also send us a DM on any of our social media platforms.

Question 2

Can I view the property before booking?

Accepted Answer

Absolutely! You can book a viewing through our contact page or email hello@digz-
north.com. Alternatively, you can send us a DM on our social media platforms.

Question 3

Do I need a guarantor?

Accepted Answer

Yes, most students will need a guarantor to secure their booking. If you do not have one, you
may be able to use a guarantor service or pay in full upfront, depending on the property.

Question 4

How much is the deposit?

Accepted Answer

Deposit amounts vary depending on the property. Your deposit is protected in a government-
approved tenancy deposit scheme.

Question 5

Are short-term or semester-only contracts available?

Accepted Answer

Some properties offer flexible contract lengths depending on availability. Contact us for the
latest options.

Question 6

Can I cancel my booking?

Accepted Answer

We offer a cooling-off period for cancellations before your move-in date. After that,
cancellations vary based on circumstances.

Question 7

What happens if I don’t get my university place?

Accepted Answer

We offer “No Place, No Pay” or “No Visa, No Pay” policies at many of our properties. You
can cancel without penalty if you don’t secure your university place or visa (subject to
documentation).

Question 8

What is included in the rent?

Accepted Answer

Most of our accommodation includes utilities (electricity, water, heating), high-speed Wi-Fi,
and access to on-site facilities such as study rooms, laundry rooms, and communal spaces.
Check each property page for a full breakdown.

Question 9

Can I live with my friends?

Accepted Answer

Yes, some of our accommodation has multiple rooms available as well as shared flats.

Question 10

Are the rooms furnished?

Accepted Answer

Yes, all rooms come fully furnished—usually including a bed, desk, chair, wardrobe, and
storage. Some studios also include kitchen appliances.

Question 11

Do you offer maintenance support?

Accepted Answer

Yes. Our maintenance team is on hand to help with repairs. You can report issues through our
contact form or our dedicated maintenance number. Urgent issues are treated as a priority.

Luxury student & professional lets

Frequently asked questions